Log Fault

Description: Cannot connect via 3G Dongle

Description: Branch Internet Down

Description: Unable to Access DovesNet

Description: Unable to access email

Description: Computer does not turn on

Description: Laptop does not turn on

Description: Not able to make phone calls

Description: Not able to make phone calls

Description: Cellphone does not work

Description: Unable to Access PolicyNet

Description: Unable to print or make copies

Description: Unable to use scannet

Description: Problems with Windows/Office on the computer

Description: Requests Access to File Shares

Description: Requests Access to VPN or has issues connecting to VPN

Fault Tip:

Restart Computer

Confirm that your branch's electricity is on
Confirm that routers have power (lights flashing)
Restart Routers

Confirm that your branch has internet access

Confirm that your branch has internet access

Confirm that your branch's electricity is on
Confirm that powercable to computer and screen is plugged in
Please switch the plug off and on

Confirm that your branch's electricity on
Confirm that charger is plugged into a electrical socket as well as the laptop

Confirm telephone Type - Yealink
Confirm branch has internet access
Confirm network cable plugged into phone and network point
Confirm LCD screen on the phone is on
Please unplug cable and plug back in

Confirm telephone type - Not Yealink
Confirm that telephone cable is plugged in

Ask user to turn cellphone off and on

Confirm that branch has internet access

Confirm that branch electricity on
Confirm that LCD on the printer is on
Confirm that Network Cable is plugged into printer and network point

Confirm Printer Steps and that Branch has Internet

Please restart your computer

N/A

Confirm that you have Internet Access

Follow the above fault tip to try and resolve the fault before submitting a support call.
Thank you!
UIPLAY TEAM


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