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ManagedIT Services

Any IT service is a subject of paramount importance for any organisation. The health and maintenance of all their IT infrastructure is no small task. IT can often be the Second-largest budget expenditure in a company, thus making it a key investment.

The ideal solution is IT management that understands this. Apart from the given maintenance of IT infrastructure there are also additional benefits such as cost savings and reduced downtime to ensure your company is always producing under budget and ahead of schedule.

IT Consulting

UiPlay provides expert advice and assistance to your organisation in managing your information technology (IT) infrastructure and systems. UiPlay have a deep understanding of technology and its applications in your business. Our goal is to help your business to optimise it's IT strategy, enhance efficiency and achieve your overall objectives.

Below are the key aspects of our IT consulting services:

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Strategic Planning

  • Technology Roadmap:
    Developing a comprehensive plan that outlines the organization's IT goals and the steps needed to achieve them.

  • Business Alignment:
    Ensuring that IT strategies align with the overall business objectives and contribute to the company's success.
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Infrastructure &System Design

  • System Architecture:
    Designing robust and scalable IT systems and architectures that meet the organization’s current and future needs.

  • Network Design:
    Planning and implementing secure and efficient network infrastructures.
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Implementation& Integration

  • Technology Deployment:
    Assisting with the implementation of new hardware, software, and IT solutions.

  • System Integration:
    Ensuring seamless integration of new technologies with existing systems.
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Security & Compliance

  • Cybersecurity Consulting:
    Advising on measures to protect against cyber threats and ensuring compliance with industry regulations.

  • Data Privacy:
    Helping organizations manage and secure sensitive data in accordance with privacy regulations.
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Cloud Computing

  • Cloud Strategy:
    Assisting in the adoption and optimization of cloud computing services.

  • Migration Services:
    Supporting the migration of applications and data to cloud platforms.
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Managed IT Support

  • Monitoring and Support:
    Providing ongoing monitoring, maintenance, and support for IT systems.

  • Help Desk Services:
    Helping and troubleshooting for end-users.
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Business Process Improvement

  • Workflow Optimization:
    Streamlining business processes through the effective use of technology

  • Automation:
    Implementing automation solutions to improve efficiency and reduce manual workloads

  • Knowledge Transfer:
    Transferring expertise to internal teams for sustainable IT management
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Risk Management

  • Risk Assessment:
    Identifying potential risks to IT systems and developing strategies to mitigate them

  • Disaster Recovery Planning:
    Creating plans to ensure business continuity in the event of a system failure
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VendorManagement

  • Procurement Assistance:
    Helping organisations choose and negotiate with IT vendors...

  • Vendor Relationship Management:
    Managing relationships with third-party vendors to ensure optimal service delivery
Hardware Support

UiPlay offers effective IT hardware support that’s essential for minimising downtime, ensuring the reliability of IT infrastructure, and maximising the lifespan of hardware assets. This service plays a critical role in overal IT management and contributes to the smooth functioning of an organisations technology environment.

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Installation& Configuration

  • New Hardware Deployment

  • Configuration
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Troubleshooting &Diagnostics

  • Issue Identification

  • Problem Resolution
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Maintenance &Upgrades

  • Regular Maintenance

  • Upgrades
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Hardware Replacement

  • End-of-Life Management

  • Replacement Planning
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Hardware InventoryManagement

  • Asset Tracking

  • Asset Lifecycle Management
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UserSupport

  • Help Desk Services

  • Remote Assistance
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Peripheral Support...

  • Printer Maintenance

  • External Devices
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SecurityMeasures...

  • Physical Security

  • Hardware Security Updates
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DocumentationSupport

  • Hardware Documentation

  • User Guides
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Collaborationwith Vendors

  • Vendor Coordination

  • Procurement Assistance

VoIP

Voice over Internet Protocol (VoIP) is a technology that enables voice communication and multimedia sessions over the internet It converts analogue audio signals into digital data that can be transmitted over internet networks.

  • UiPlay VoIP Systems
  • Account Management
  • Telephony Numbers
  • Call Centres / Office / Branches / Remote Mobile
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Backup Solutions

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A backup service is a solution designed to protect and preserve data by creating copies of files, applications or entire systems to prevent data loss in the event of accidental deletion, hardware failure, data corruption or other unforseen incidents.

  • Veeam backup and replication
  • Redstor

Hosting

UiPlay hosting services provides individuals and organizations with the infrastructure, resources and technologies needed to make your websites, applications or other online content accesible by the internet.

  • Cloud Hosting ( Azure / AWS / VMWare )
  • Bare Metal Hosting
  • Data Center – Design, Setup & Configuration
  • Clustering Nutanix (Native & Hyper-V)
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Connectivity & Server Administration

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UiPlay Connectivity services enable communication and data transfer between devices, networks, or systems. These services are fundamental to the functioning of various technologies, ensuring seamless interaction and sharing of information.

  • Internet Access Provision & Management

UiPlay server administration involves the management, configuration, and maintenance of server systems to ensure they operate efficiently, securely and reliably. Overseeing the performance and functionality of servers.

  • IIS (administration & development)
  • SQL (administration & development)
  • Active Directory (administration)
  • Server Operating Systems
    • Windows Server (Administration)
    • Linux Server (administration, immutable repositories)

Firewall & Network Administration

Firewall and network administration involves UiPlay managing and securing your organization’s network infrastructure through the implementation and maintenance of firewalls, network devices and security measures.

  • FortiGate
  • Mikrotik
  • Teltonika
  • Ubuiti
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Microsoft 365, Azure & Email

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Microsoft 365 and Azure are cloud-based services offered by Microsoft, and managed by UiPlay on your organisations behalf.

  • Setup, Configuration & Administration

UiPlay’s Email service provides individuals, businesses, or organizations with the infrastructure and tools to setup and manage custom email addresses associated with their domain. This service allows users to communicate professionally using branded email addresses, offering features beyond basic email functionality.

  • Email Security & Archive (Mimecast & SYNAQ)
  • Domain Hosting
  • Mail Migration (365, Exchange on-premise, BitTitan & MailStore)

Cyber Security

UiPlay’s Cybersecurity services are designed to protect organizations and individuals from digital threats, vulnerabilities and cyber attacks. These services cover a range measures aimed at securing computer systems, networks and data against unauthorised access, data breaches and other malicious activities.

  • Endpoint Protection
  • Server Security
  • Network Security
  • SOC (Security Operations Center)
  • Penetration & Phishing Testing
  • Ransomware Prevention & Recovery
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Help Desk

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UiPlay’s help desk service is a centralized resource designed to assist users with their technical issues, inquiries and requests for support. The primary goal of the UiPlay help desk to provide timely and effective resolution to problems, ensuring the UiPlay clients can use technology and systems without disruption.

  • IT Helpdesk Seats
  • Helpdesk Ticketing Solutions
  • Remote Technical Support

IT Audit

UiPlay IT audit service involve the examination and evaluation of your organization’s information technology infrastructure, systems, processing and controls. The primary objecting is to assess the effectiveness of IT governance, risk management and internal controls to ensure that information assets are secure, reliable and compliant with regulatory requirements.

  • Consulting
  • ITGC Audits
  • IT Governance
  • IT Policies
  • DR & BCP
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