WhatsApp BusinessServices
Real-time & Secure Communication
Integrating WhatsApp as a communication channel can significantly enhance business campaigns and client interactions. With its global reach and high engagement rates, WhatsApp enables real-time, personalized communication, leading to improved customer satisfaction and loyalty.
The platform’s secure, end-to-end encrypted messaging fosters trust and confidentiality, while its immediate response capabilities support timely decision-making. Additionally, WhatsApp streamlines customer support, boosts marketing effectiveness, and facilitates seamless team coordination, driving overall business growth and operational efficiency.
Real-time Communication
Engage with clients instantly, leading to faster responses and quicker decision-making.
High Engagement Rates
Ensure messages are read promptly due to WhatsApp’s high user engagement.
Secure Communication
End-to-end encryption ensures confidentiality and builds trust with clients.
Streamlined Operations
Efficiently coordinate with team members and manage customer support and marketing campaigns.
Enhanced Customer Satisfaction
Personalised interactions improve customer loyalty and satisfaction.
Agent Chat - Guided Conversations
Incoming Messages
Establishing a WhatsApp business channel for member communication will enhance member engagement through intelligent guided messaging, allowing for quick member support and helping agents identify the type of inquiry within the organisation helpdesk environment.
Guided WhatsApp conversations will optimise the member business support processes, giving agents a clear understanding of the member request types and significantly reducing the time required to resolve support requests.
Chatbot - Self Service
(API-Gen Ai)
WhatsApp Self Service Chatbots help companies by automating customer interactions, saving time and costs. They manage routine tasks like answering FAQs, processing orders, and providing product information, freeing up teams for more complex issues. These chatbots offer 24/7 instant support, improving customer satisfaction and streamlining operations.
They also collect valuable customer data, allowing businesses to customise services and marketing strategies. By implementing WhatsApp Self Service Chatbots, companies can provide efficient, scalable, and personalised customer service, driving business growth and efficiency.
Marketing Conversations
Outgoing Messages
WhatsApp Utility Messaging allows businesses to deliver important information like transactional alerts, appointment reminders, payment confirmations, and service notifications directly to customers in a timely, automated manner.
This reduces missed appointments and payment delays. WhatsApp’s high message open rates improve customer engagement and satisfaction, while its secure, end-to-end encryption builds trust for sharing sensitive information. Overall, it streamlines operations, enhances customer experience, and fosters loyalty and retention.
Utility Conversations
Transactional Outgoing Messages
Using WhatsApp for marketing allows businesses to broadcast updates, industry news, and promotions to all clients, keeping them informed and engaged. WhatsApp marketing uses approved templates for compliance and professionalism, and it boasts higher open and engagement rates compared to email marketing.
Personalized messages help strengthen customer relationships, while WhatsApp’s immediacy supports real-time feedback and interaction, improving customer experience and conversions. Its multimedia features, including videos, images, and voice messages, also make campaigns more dynamic and engaging.
Automated Notifications
- Booking Confirmations
- Order Confirmations
- General Inquiries
- Receipt of an Order
